Non-refundable deposit of $100.00 is required when booking, remaining balance is due on the day of the appointment. Should you change your mind after deposit has been made, it is not refundable. No refund means no refund. When you deposit, you are scheduled in, this takes away our opportunity of serving others who needs our service.

• Any deposit made, that exceeds to one year will be loss.

Plan for your Appointment: Plan for your arrival time. We have a zero-tolerance last minute cancellation. It is crucial to arrive on time: Your appointment date, time are reserved for you. Late arrival shortens your time of service, causing us to rush our work leaving you unsatisfied. It also pushes back the appointments of those scheduled after you. Everyone’s time is precious so please be considerate – of our staff and other customers.

Must Reschedule within 72 Hours (3 days). Last minute cancellation, No Show, or rescheduling under 72 hours prevents our business from servicing others who needs our services first. We lose opportunities to provide service to other potential clients. We understand that unplanned situations happen, but we want you to remember our policies and be aware that there are zero exceptions. Our Goal and Mission is to satisfy clients who need our services first. Should you need to reschedule, or make changes to your appointment; phone calls, voicemails, text, Facebook message, and emails must be received at least 72 hours before your scheduled appointment time.

• 15 Minutes Late, Last-Minute Cancellation, NO Show, or Rescheduling under 72 hours (3 days) before your appointment on your first appointment, you will lose your deposit. You will have to re-deposit for your appointment again. Loss Deposit will not be credit towards the procedure.

• After your first Last-Minute Cancellation, NO Show, or Rescheduling under 72 hours (3 days) before your appointment, we will required a full payment when booking.

Package Sessions:

• On Going Treatments/ Sessions: For each treatment/ session within the package of service you have bought, if you are 15 minutes late, last minute cancellation or failed to reschedule within 72 hours before your appointment forfeits your session on that date and time. It’s your responsibility to set up your next appointment if you did not schedule the day of your current treatment.

• Unused sessions: 

• Once it exceeded 1 year it will automatically become a loss, or when reach expiration due date it will automatically default to a loss.
• Cannot be refunded or transferred to another person, but it can be credited in your account if it has not reached the 1 year expiration date. It can be used for another procedure that is an equal value or for a new treatment. if the cost is more then a fee difference will be applied and will be due at treatment time.
• Unused package deal-session's credit are not the same as a single session sold individually. 

• If your PMU comes with a 2nd Session it will Expires in 3 months: Second sessions can be done at its earliest within 30 days, or schedule within the 3 months period, not later. Should second treatment exceeds be young 3 months’ time, it will be forfeit. Sessions that are not consistent cause the treatment area to look incomplete.

No children to appointment, it will resolute in loss of deposit or treatment that it applies to. Missed treatments due to last minute rescheduling, cancellations, or an inconsistency attendance to planned treatment will have little to no improvements. A healthy diet is recommended for better results based on the procedure you are receiving. Results are not guarantee. Nou Age Spa LLC do not guarantee any results, every individuals’ skin responds differently. Some may need more than the required sessions to perfect their expectations. If you  withhold information or provide misinformation it may result in contraindications and/or irritation to the skin from treatments received. It's responsibility to update your licensed Phlebotomist, licensed Advance Aesthetician/ Laser Technician/ licensed PMU Artist of your current medical health conditions or any new health conditions that may impact your treatments; which are essential in order to execute appropriate treatment procedures. In the event of unsatisfied results, if you exploit, or slander Nou Age Spa LLC business and services or,  verbally post comments on social media, write poor reviews, speak of any irrelevant accusation of Nou Age Spa LLC, there will be legal actions. A free consultation was given, after understanding the risks, you were given the opportunity to not move forward with the procedure. should you move forward and  signed Nou Age Spa’s Policies you are agreeing to our terms, rules and policies. Nou Age Spa reserves the right to make changes to their services fees, and policies that see's relevant without prior notice. **